BEST Communication & Interpersonal Skills





Communicating effectively and having good interpersonal relationship are prerequisites for achieving success in modern business world because as the environment becomes more competitive, it is vital to enhance our virtues without exaggerations. We need to maintain our principles while having the smoothness and flexibility in managing human relationships. This workshop aims to give participants key skills and strategies to effectively communicate, both in face-to-face communication as well as e-mail writing, within their organization and between other organizations while improving interpersonal skills. It will provide a comprehensive framework in making effective communications with others and to enable participants to use their competitive advantages to create a prosperous future in their career.


The workshop covers the following key areas:


  • Characteristics of verbal and non-verbal communication

  •  Listening and questioning techniques¨ Barriers of cultural differences in communication effectiveness

  •  Coping with e-mail, tele-conferencing and other restricted situations

  • Understanding assertive communication




By the end of the course, the participants will:


  • Manage their communication style more effectively

  • Use updated techniques to communicate more assertively in tele-conference, e-mail as well as face-to-face situations

  • Appreciate cultural differences when working with people within and outside your departments

  • Understand the importance of communicating assertively with others¨ Achieve success through improved human relationship





1. Handling Face-to-Face communication

  • The communication ratio of verbal vs. non-verbal

  • Importance of body language

  • Breaking the secret code of hand and other body gestures


2. The Art of listening

  • Why listening is vital in communication

  • Techniques of active listening

  • Getting feedbacks


3. Communicating effectively in meetings

  • Basic principles of holding meetings

  • How should one prepare for a meeting

  • Communicating effectively in meetings


4. Ways to handle e-mail communication more effectively

  • Principles of handling e-mails

  • Written preparation processes

  • How to write an effective e-mail


5. Expressing yourself more effectively

  • Handling difficult situations with better expressions

  • Solving problems more assertively

  • Giving suggestions to your supervisors


6. Assertive management: the key to achieve better business results

  • Balancing the acts of aggression and passivity

  • Taking actions to make the change

  • Reviewing and improving continuously