Management Development Series

Series Introduction

Management development is an ongoing process which enables staffs to improve their management competency and stay in advance to cope with market change. It is critical in thriving for further success and enhancing competitiveness to cope with the ever-changing business environment. This series adopts the “Action-Learning” approach and through case discussions, exercises, games as well as actual practice upon practical examples, one is able to learn and produce visible deliverables and reinforces the learning.

For Senior Level:​
 

 “Leading Change to Suit Change”

  (1 day)

Introduction

In the Post Financial Tsunami Era, business environment is characterized by the pace of market change and it is vital to manage this change effectively in order to survive or continue to succeed in the future. This workshop aims at providing comprehensive knowledge and the necessary skills on coping with change and turning this challenge into opportunities to grow and excel.

Objectives

- To emphasize the importance of change in today’s work environment
- To provide a model for analyzing an organization for change
- To explain the process of implementing changes in an organization

Benefits

After attending the workshop, participants will:

- Have an understanding of the role of change in modern business
- Understand the process of change in an organization
- Know how change can be brought about successfully
- Appreciate the importance of establishing the right culture in the change process

Target participants

 

This workshop is designed for those who want to learn how change can be handled in an organization.

Duration: 1 Day

Methodology

Lecture, game, exercise and case studies

Content

Leading Change to Suit Change

1. Why is “change” inevitable in the Post Tsunami Era

- The adverse factors in business as drivers for change
- Identifying short-term and long-term challenges
- Seeing opportunities in crisis

2. Planning for change

- Different types of change
- The change process
- Implementation plan for change

3. Communicating the change

- Identify the change message
- The Communication Matrix for change
- Gaining consensus and commitment from top management

4. Turning resistance into initiatives

- Identifying key resistance factors
- Use of change agent
- Establishing channels for idea contributions and staff participation

5. Sustaining change

- Gaining momentum for innovation
- Use of McKinsey 7S model to build the change culture
- Establish learning culture to sustain change momentum

​For Senior Level:​
 

 “Strategic Thinking in Action”

   (1 day)

Introduction

In a world where competition is getting tougher every day, corporation needs to think of the best ways to use their resources effectively. The world renowned Japanese Strategist Ohmae Kenichi recently said that the old model of strategic management no longer fits the modern way of how the business world operates and we need a complete new model to cope with future business environment. This workshop applies the blue ocean principle and tries to introduce a new way in formulating strategies.

Objectives

By the end of the course, the participants will:


- Have a clear understanding of how strategy formulation is critical to the success of a corporation
- Appreciate the new strategic thinking models in handling modern business issues
- Learn how these models can be used to work out effective strategies
- Be able to apply these tool sets to daily business operations

Training Methodology

Lecture, role-play, exercises, case studies and discussions

Duration: 1 Day

 

Content

Strategic Thinking in Action

1. The 21st century paradigm shift
- Problems of “Over-competition” and “Over-efficient”
- Managing the future trends
- The Blue Ocean Principle of Strategy Deployment

2. Ohmae Kenichi’s New Strategic Thinking Model
- Strategic Analytics: The rational approach
- The Reverse Thinking Process
- Radical change in strategies

3. Enhancing the “Innovative Factor” in Strategic Thinking
- Working on 3Bs: “Bold Perception, Bold Decision, Bold Action”
- Use of Innovative Tools to seek new perception
- Twisting things around to gain new insight

4. Selection of Strategies
- Establishing the Strategy Map
- Maximizing resources and outcome
- Linking strategy to office dynamics

5. Implementation Tactics
- Use of Tactical Formulation Tools
- Monitoring and Adjusting
- Perpetuating learning culture in strategic thinking

For Middle Level:
 

Effective Communication and  Interpersonal Skills   (1 day)
 

Introduction

Communicating effectively and having good interpersonal relationship are prerequisites for achieving success in modern business world because as the environment becomes more competitive, it is vital to enhance our virtues without exaggerations. We need to maintain our principles while having the smoothness and flexibility in managing human relationships. This workshop aims to give participants key skills and strategies to effectively communicate, both in face-to-face communication as well as e-mail writing, within their organization and between other organizations while improving interpersonal skills.  It will provide a comprehensive framework in making effective communications with others and to enable participants to use their competitive advantages to create a prosperous future in their career.

 

Objectives

Upon completion of the programme, participants should be able to:

 

-  Manage their communication style more effectively
-  Use updated techniques to communicate more assertively in   tele-conference, e-mail as well as face-to-face situations
-  Appreciate cultural differences when working with people within and outside your departments
-   Understand the importance of communicating assertively with others
-   Achieve success through improved human relationship

Training Methodology

Lecture, role-play, exercises, case studies and discussions

Duration: 1 Day

1. Handling Face-to-Face communication

- The communication ratio of verbal vs. non-verbal
- Importance of body language
- Breaking the secret code of hand and other body gestures

2. The Art of listening

- Why listening is vital in communication
-  Techniques of active listening
-  Getting feedbacks

3. Cross-Cultural Communication
- The characteristics of ethnic differences
- Ways of handling regional accents
- Communicating effectively with overseas colleagues

4. Expressing yourself more effectively
• Handling difficult situations with better expressions
• Solving problems more assertively
• Communicating your anger appropriately

5. Assertive management: the key to achieve better business results
• Balancing the acts of aggression and passivity
• Taking actions to make the change
• Reviewing and improving continuously

For Front-Line Level:​
 

 “Blue Ocean Problem-Solving Skills”

  (1 day)

Introduction

Businesses in the 21st century are faced with challenges posed by globalization, “hi-tech”, information revolution and digitization. As a result, competition is keener than ever and there is no way out from the “Red Ocean” paradigm. Some corporations have started to explore the paradigm of “Blue Ocean” where they can find room to grow, good profit to be reaped and an alternative route to succeed. Blue Ocean definitely the way to go in the future for corporations and it is time for us to change our paradigm and embrace the new way of thinking with the use of new tools for exploiting the Blue Ocean opportunity.

Blue Ocean Problem Solving Skills workshop aims to put together the notions of value innovation and problem solving and provide a new way of managing our daily problems so that we can excel in the new paradigm of Blue Ocean.

Objectives

Upon completion of the workshop, participants will:
- Have a better understanding of the concept of Blue Ocean
- Learn how the principles of Blue Ocean will change the way we perceive “solutions’ in problem solving
- Be able to apply tools for Blue Ocean Problem Solving
- Know how to apply what they learn in daily business decision making activities

Target audience

Frontline who have to solve problems and making competent decisions

Duration: 1 Day

Methodology: Lecture, Games, Exercise and Video

Outline​

1. The New Paradigm of Blue Ocean in Management
- The four drivers of businesses in the 21st century
- Paradigm shift towards the Blue Ocean Approach
- Principles of Blue Ocean Problem Solving and Decision Making

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2. Locating Problems and Solutions
- Identification of problem
- Ways to diagnose and analyze problems
- Different levels of thought in problem solving

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3. The Use of Creative Tools
- The tools of AS-PO
- Applications of AS-PO
- Using AS-PO to solve problems

4. The Workflow of Blue Ocean Decision Making
- Look at problems from alternative angles
- How to simplify problems
- Assess the pros and cons of alternatives

​​

5. Application of Blue Ocean Decision Making
- The New Angle of Decision Making
- Assessing risks
- Implementing Blue Ocean decisions

For Middle Level:
 

 Time and Task Management  

  (1 day)

Introduction

 

Time is a precious asset.  Wasted time is money out the window – so it needs to be looked after properly and used wisely.  In view of the tempo of today’s business world, managers must know how to manage their time more effectively and cash in on every second of the day while be able to fulfill their task requirements. This workshop aims to provide a framework for participants to manage their time and task activities effectively.

Objectives

 

Upon completion of the workshop, participants will be able:

- To explain the importance of effective time and task management
- To provide a comprehensive framework in managing time and task
- To provide real-world techniques to get the most from every precious hour
- To apply these techniques in their daily work

Benefits

After completing the workshop, participants will:

- Learn proven techniques for achieving maximum managerial output
- Know how to setting priorities and reducing stress through time management
- Understand how to handle distractions and stop procrastinating
- Be able to delegate tasks and deal with meetings

Methodology

Lecture, exercise and games

Content

1 Time and Task Management: The Key to Personal Success
- Time as an Asset
-  Pareto and Leverage Principles of Time and Task Management
-  How to plan your time effectively

2. How to Get Organized and Stay That Way
- Identify the Time Wasters
-  Set SMART goals
-  How to improve work efficiency

3. Time and Task Management Solutions That Work
-  Time and Task Management as a matter of attitude
-  Reallocation of time in the New Economy
- Working with emails

4. The Fourth Generation of Time Management
-  Efficiency vs. Effectiveness
-  Urgency vs. Importance
-  Tools in Effective Time Management

5. Delegation – The Way To Multiply Your Effectiveness in Fulfillment of Tasks
-  How to enlist your co-worker’s help on a project by finding a common goal
- Delegate the right jobs to the right people
-  Time and Task Management as personal competitive advantage in the 21st century

 

For Front-Line Level:​
 

 “Managing & Enhancing Personal Effectiveness”

  (1 day)

Introduction

Frequent contact with people can induce conflicts and confusion unless we are able to cope with those situations effectively. More and more researches have shown that the art of managing oneself more effectively through better time, EQ and stress management have become the most important factors for achieving personal as well as corporate success. This workshop aims to provide useful insights on personal effectiveness.

Objectives

By the end of the course, the participants will:

- Understand how personal effectiveness can be improved
- Learn to leverage on time management
- Acquire a better understanding of EQ and stress management
- Be able to apply these skills to achieve better results

Training Methodology

Lecture, role-play, exercises, case studies and discussions

Outline

 

1. What is personal effectiveness
- The three factors that constitute personal effectiveness
- Effectiveness vs. Efficiency
- Skills to enhance personal effectiveness

 

2. Breakthrough performance through effective time management
- The art of setting goals
- SMART principle
- Prioritization of tasks

3. Managing your EQ
- The role of EQ in the working environment
- The importance of self-awareness
- Knowing your strengths and weaknesses

4. Handling personal emotions
- Identification of personality
- Coping with angry emotions
- Maintaining motivation

5. Handling stress
- What is stress
- Identification of stressors
- Exercises in reducing stress

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